Privacy Policy

Thanks for entrusting ivelum with your information. Holding on to your private information is a serious responsibility, and we want you to know how we're handling it.

The short version

We only collect the information you choose to give us, and we process it with your consent, or on another legal basis; we only require the minimum amount of personal information that is necessary to fulfill the purpose of your interaction with us; we don't sell it to third parties; and we only use it as this Privacy Policy describes. We are compliant with the General Data Protection Regulation (GDPR). No matter where you are, where you live, or what your citizenship is, we provide a high standard of privacy protection to all our users around the world, regardless of their country of origin or location.

Of course, the short version doesn't tell you everything, so please read on for more details!

What information ivelum collect and why

"User Personal Information" is any personal information that you provide directly to us, such as your name, email address, and other contact information when you sign up for our newsletters or contact us through our website

"Technical Information" may include information we collect from website browsers, such as web server logs, or other log information, such as User session or activity logs. Technical Information may be connected to User Personal Information such as a real name or an email address, or to other potentially personally-identifying information like Internet Protocol (IP) addresses.

User Personal Information does not include aggregated, non-personally identifying information. We may use aggregated, non-personally identifying information to operate, analyze, improve, and optimize our website and service.

When you're just browsing the website, we collect the same basic information that most websites collect. We use common internet technologies, such as cookies and web server logs, to collect Technical Information.

The information we collect about all visitors to our website includes the visitor's browser type, language preference, referring site, additional websites requested, and the date and time of each visitor request. We also collect potentially personally-identifying information like Internet Protocol (IP) addresses.

Why we collect this information:

  • We need your User Personal Information to identify you and to respond to requests.
  • We will use your email address to communicate with you, if you've said that's okay, and only for the reasons you've said that's okay.
  • We collect Technical Information to monitor and protect the security of the website.
  • We use your User Personal Information and Technical Information for internal purposes, such as to maintain logs for security reasons, for training purposes, and for legal documentation and compliance.
  • We limit our use of your User Personal Information to the purposes listed in this Privacy Statement.
  • If we need to use your User Personal Information for other purposes, we will ask your permission first.

Children under 16

Our website and Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us to have it removed.

How we share the information we collect

We do not share, sell, rent, or trade User Personal Information with third parties for their commercial purposes, except where you have specifically told us to.

We do not host advertising on ivelum. We may occasionally embed content from third-party sites, such as YouTube or Vimeo, and that content may include ads. While we try to minimize the amount of ads our embedded content contains, we can't always control what third parties show. Any advertisements on our site are not sponsored or tracked by ivelum.

We do not disclose User Personal Information outside ivelum, except in the situations listed in this section or in the section below on Compelled Disclosure.

We may share User Personal Information if we are involved in a merger, sale, or acquisition. If any such change of ownership happens, we will ensure that it is under terms that preserve the confidentiality of User Personal Information, and we will notify you on our website or by email before any transfer of your User Personal Information. The organization receiving any User Personal Information will have to honor any promises we have made in our Privacy Policy or our Terms of Service.

How you can access and control the information we collect

You have the right to access, update, or correct your personal information that we hold. You can do this by contacting us at We will make reasonable efforts to fulfill your request in a timely manner.

You can request a copy of your personal information in a structured, commonly used, and machine-readable format, and we will provide it to you if technically feasible.

You can request the deletion of your personal information that we hold, and we will comply unless there are legal obligations or legitimate interests that require us to retain certain data.

Our use of cookies

A cookie is a small piece of text that our web server stores on your computer or mobile device, which your browser sends to us when you return to our site. Cookies do not necessarily identify you if you are merely visiting ivelum.

We use cookies to enhance your browsing experience, analyze usage patterns, and deliver personalized content. Cookies also help us remember your preferences and settings. For security reasons, we use cookies to identify a device. Using our website, you agree that we can place these types of cookies on your computer or device.

ivelum sets the following cookies on our users for the following reasons:

crisp-client* – two cookies with variable names used by Crisp chat.

We use a number of third party service providers to help us improve website performance and provide customer support. All of them have signed data protection agreements with us that limit the type of personal information they can collect and the purpose for which they can process the information.

How we respond to compelled disclosure

ivelum may disclose personally-identifying information or other information we collect about you to law enforcement in response to a valid subpoena, court order, warrant, or similar government order, or when we believe in good faith that disclosure is reasonably necessary to protect our property or rights, or those of third parties or the public at large.

In complying with court orders and similar legal processes, ivelum strives for transparency. When permitted, we will make a reasonable effort to notify users of any disclosure of their information unless we are prohibited by law or court order from doing so or in rare, exigent circumstances.

How we communicate with you

We will use your email address to communicate with you, if you've said that's okay, and only for the reasons you've said that's okay. For example, if you contact our Support team with a request, we may respond to you via email.

We may also send marketing emails based on your choices and in accordance with applicable laws and regulations. There's an unsubscribe link located at the bottom of each of the notification or marketing emails we send you. Please note that you can not opt out of receiving critical communications from us, such as emails from our Support team or system emails, but you can configure your notifications settings in your profile.


When we share your information with third-party subprocessors, such as our vendors and service providers, we remain responsible for it. We work very hard to maintain your trust when we bring on new vendors, and we require all vendors to enter into data protection agreements with us that restrict their processing of Users' Personal Information (as defined in this policy).

All our subprocessors in the United States comply with the EU-US and Swiss-US Privacy Shield Frameworks.

The full list of our subprocessors, their location, and description of processing:

Amazon Web Services (AWS), Europe, Stockholm – data hosting;
Crisp, Europe – customer support

Resolving complaints

If you have concerns about how ivelum handles your User Personal Information, please let us know immediately. We want to help. You may email us directly at with the subject line "Privacy Concerns". We will respond promptly — within 30 days at the latest.

In the unlikely event that a dispute arises between you and ivelum regarding our handling of your User Personal Information, we will do our best to resolve it. If we cannot, we have selected to cooperate with the relevant EU Data Protection Authority, or a panel established by the European data protection authorities, for resolving disputes with EU individuals, and with the Swiss Federal Data Protection and Information Commissioner (FDPIC) for resolving disputes with Swiss individuals. Please contact us if you'd like us to direct you to your data protection authority contacts.

Additionally, if you are a resident of an EU member state, you have the right to file a complaint with your local supervisory authority.

Contact us

If you have any questions or complaints about this Privacy Policy, please contact us at